CQC praises Norwood care home for treating residents ‘with dignity’ and ‘respect’

18 February 2019

The Care Quality Commission (CQC) has found the quality of care provided by Norwood’s Woodcock Dell care home in Kenton, London, to be “Good” in all inspection areas following an unannounced inspection in December 2018.

“Staff were knowledgeable about each person’s needs and engaged with them in a respectful, sensitive and caring manner. Staff respected people’s privacy and treated people with dignity. They understood the importance of respecting people’s differences and human rights,” the report reads.

The report also states that “staff communicated effectively with people using the service because they understood each person’s communication needs”.

The report acknowledges that while none of the service users at the home are able to effectively communicate their thoughts and feelings about living at Woodcock Dell, “Staff were observed to communicate effectively with people by speaking with them, signing and showing them items to help them make choices.”

During the inspection, the CQC spoke with the registered manager, interim acting manager, three care workers, a member of staff who carried out cleaning duties and service users’ relatives.

“I can’t praise [the staff] enough. They are so caring. They are delightful,” one relative states in the report. “You all work tremendously hard … and do so with love in your heart. Words cannot express our gratitude,” said another.

Ron Brown, Norwood Director of Services, says: “Achieving this rating for the second time running is testament to our staff who work tirelessly and with great commitment to the people we support. It also clearly demonstrates our commitment to ensuring the people we support are consistently at the heart of everything we do as Norwood strives relentlessly for excellence across all of our services.”

Vicky Weir, Woodcock Dell Registered Manager, says: “My congratulations go to all the home’s staff for the exceptional quality of care they deliver to the people we support every day which is reflected in the CQC’s report. I would like to personally thank the team of dedicated support workers for their hard work and commitment. We are ambitious to further develop and improve the quality of care we provide in collaboration with our residents, their families and our staff.”

Woodcock Dell is home to eight people with learning disabilities.

You can read the full inspection report for Woodcock Dell here.

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Further information

For further information please contact Norwood press team:

By email:        pressoffice@norwood.org.uk

By phone:      020 8420 6866 or 07736 458532

About Norwood

Norwood is the largest Jewish charity in the UK supporting vulnerable children and their families, children with special educational needs and people with learning disabilities and autism.

Norwood supports over 4,000 people every year, giving them the tools they need to live the most fulfilling lives they can.

Norwood works with 56 local authorities, delivering wide-ranging services in a variety of residential accommodation and supported living services, short-break facilities and family centres across London and the South East.

Through a workforce of over 2,500 – made up of 1,250 staff and 1,500 volunteers – Norwood provides the highest-quality care to transform the lives of children and their families, and vulnerable adults.

It costs £34m a year to deliver Norwood’s services, £12m of which must be raised from voluntary donations.

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