Norwood care residence remains in country’s top 2% with another ‘Outstanding’ rating from CQC

10 May 2018

Norwood’s residential accommodation service at 30 Old Church Lane has once again been rated ‘Outstanding’ by the Care Quality Commission (CQC), meaning it stays in the top 2% of services (or top 100 homes out of 4,500) in the country.

Thirty Old Church Lane, home to eight adults with learning disabilities, first achieved the accolade in January 2016 and has maintained its exceptionally high level since.

This has been achieved despite a change in management that took place in 2017 when Home Manager Peter Behan was promoted to Norwood’s Head of Adult Services for London and acting Home Manager Maria Bustalan took over. The CQC report praised Norwood for handling the potentially difficult transition well and maintaining excellent care throughout.

“All relatives and people who used the service we spoke with told us that the home was extremely well managed and people’s needs, choices and expectations were central to the provision of care,” the report reads.

“Norwood introduced a number of new innovative schemes and programs to monitor safeguarding and behaviours that challenge the service.”

The report also praised Norwood’s staff for embedding positive values in their care, including “choice, promotion of independence and inclusion”.

“[The staff] looked at creative ways to help people who used the service to gain new skills, become more independent and become a valued member within the community, by following their aspiration of gaining paid employment,” the report stated.

“Staff and people maintained excellent professional relationships and staff demonstrated an exceptional understanding of people’s needs, abilities and likes and dislikes. People who used the service continued to take part in national and international fundraising events with the help of staff.”

Elaine Kerr, Norwood’s Chief Executive, said: “For any residence to be rated ‘Outstanding’ by the CQC is an exceptional achievement and testament to the hard work and dedication of our incredible staff. To maintain that rating since 2016 is even more remarkable and I am delighted that Norwood now holds that accolade.

“We could not be more proud of the exceptional level of care that we provide to our residents at Old Church Lane. It showcases our commitment to excellence across every one of our services, 100% of which are currently rated ‘Good’ or

Peter Behan added: “This is fantastic news for all of us. Not only have we maintained the overall Outstanding rating but have also been rated Outstanding in ‘well-led’, which is the most difficult to achieve.

“It is all down to the work Maria and the staff have continued to provide with the support of Operational Manager Vicky Weir. The initiatives introduced by Norwood Director of Services, Ron Brown have also been very positive as we continue to strive for excellence in our services.”


Further information

For further information please contact Norwood press team:

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By phone:      020 8420 6866 or 07736 458532

About Norwood

Norwood is the largest Jewish charity in the UK supporting vulnerable children and their families, children with special educational needs and people with learning disabilities and autism.

Founded in 1795, Norwood is one of the UK’s oldest charities and the only Jewish charity to enjoy the Patronage of Her Majesty The Queen.

It helps children and adults to maximise their potential at home, at school and throughout their lives, through personalised services designed to enable choice.

Each year Norwood needs £35m to keep its services running, £12m of which comes through voluntary donations. These services include a total of 55 residential, supported living and family centres across London and the South East.

Norwood currently runs eight charity shops across North and East London thanks to the support of 150 dedicated volunteers.