Outstanding rating puts Norwood in top 1%

22 January 2016

Staff and people supported by Norwood have been celebrating after a Norwood residential care home was ranked "outstanding" by the Care Quality Commission (CQC). The result puts 30 Old Church Lane, Stanmore, in the top one per cent of Adult Social Care Homes in England. It is one of only 60 services in the country to receive an outstanding rating.

30 Old Church Lane is home to eight people with learning disabilities. Following an unannounced inspection in November 2015, CQC Inspectors praised the staff’s commitment to developing the service: "using innovative strategies to help people with gaining independence skills and supporting people to achieve their full potential." This included supporting people to use iPads and apps on their computers.

30 Old Church Lane

The report also praised the ‘very caring’ service, stating: "Relatives told us that staff were enthusiastic and well-motivated. They treated people with compassion and kindness.

"We observed staff treating people with respect and as individuals with different needs and preferences. Staff understood that people's diversity was important and something that needed to be upheld and valued.

"People were encouraged to be as independent as possible, with the support from staff by focusing on learning a wide range of new independent living skills."

Inspectors noted the innovative methods used to manage behaviour that challenged staff, including the use of specific communication systems widely used to support people with autistic spectrum disorders, as well as person-centred behaviour plans. They noted that the service did not use physical restraint, and, for two people, the service’s approach to behaviour was so successful that they were able to stop taking medication. This had a ‘very positive’ impact on their lives, as they became: "less withdrawn, more responsive and participated more in activities."

The report also found that people were in control of their support and took part in decisions that affected their service, including the recruitment of new staff. The report said: "People who used the service had produced a wish list of what they want the new prospective member of staff should be like and what support they expected."

30 Old Church Lane Home Manager, Peter Behan said: "To receive the highest rating possible is fantastic news, we’re thrilled. Our focus has always been aimed towards achieving the most positive outcomes for the people we support.

"I am extremely proud of this hard-earned accolade, for both myself and the staff team."

Kaila, who lives at the home said: "I like it very much here, the staff support me when I ask to do something and help me plan it. I am very happy here"

Norwood Chief Executive Elaine Kerr said: "An Outstanding CQC rating is an accolade that is richly deserved by Peter and his team. The report clearly reflects on the high quality services that Norwood provides."