Norwood’s response to Covid-19 and ways you can support us

Norwood is taking every measure to ensure the health and safety of the people we support, our employees and essential volunteers. Over recent weeks we’ve stepped up measures to contain the risk of infection by:

  • setting up a ‘mission control group’ to keep a continuous overview of risk and the ever-changing guidance and to help all managers and services get what they need
  • systematically reviewing all business processes and updating all business continuity plans
  • doing scenario planning around the safety of the people we support, staff and family members
  • being extra vigilant about hygiene
  • helping the people we support understand the situation using specially created easy-read guides
  • taking proactive steps in relation to cleaning requirements, working arrangements and procurement of food/medical supplies

We’ve also introduced new initiatives to adapt to the ever-changing circumstances.

Adult services in London

We have set up Sara’s Emergency Kitchen, based at our Kennedy Leigh Family Centre in Hendon, to provide and deliver meals to Norwood’s London residences.

This emergency kitchen was set up to take some pressure off staff in our homes who now have extra responsibilities and challenges to keep the people we support safe during this very difficult time.

The first delivery of a delicious lunch of hot tomato quiche and vegetable casserole, with a selection of tasty side dishes, was made on Thursday 19 March to two of our London homes and gratefully received by excited residents.

Since Monday 23 March, daily deliveries to three of our homes have been made and more are being planned as and when needed.

If you’re interested in delivering lunches and dinners to people in our accommodation services or ensuring that vital supplies reach our homes, please email volunteering@norwood.org.uk

We’re also ensuring that residents are kept busy and entertained by finding creative, useful and healthy ways to fill their time, such as enhancing their skills in the kitchen and creating activity boxes for them.
If you’d like to volunteer remotely by coming up with creative ways to entertain residents in our homes, please email volunteering@norwood.org.uk

And finally, since having to stop visitors into all of our residences, we’ve been busy looking at ways, through technology, for people we support to stay in touch with family members.

Ravenswood (our collection of homes in Berkshire)

We’re looking at implementing a similar model to Sara’s Emergency Kitchen at Ravenswood, using the café kitchen we have there.

Similarly, as with our London homes, we’ve also been ensuring that residents are kept busy and entertained by finding creative, useful and healthy ways to fill their time, such as enhancing their skills in the kitchen and creating activity boxes for them.

If you’d like to volunteer remotely by coming up with creative ways to entertain residents in our homes, please email volunteering@norwood.org.uk

Likewise, we’ve also been busy looking at ways, through technology, for people living at Ravenswood to stay in touch with family members since putting a stop to visitors.

Beit Issie Shapiro, Israel’s leading developer and provider of innovative therapies and state-of-the-art services for children and adults with disabilities, is running a hotline to provide emotional assistance and therapeutic counselling to people with disabilities and their families who are finding it difficult to cope with the ramifications of long-term isolation.

If you’d like to access this, send a WhatsApp message to +972-50-564-8864 and they will call you back via WhatsApp.

Children and families services

We’ve stopped all our children and family service’s client-facing work. However, our main referral/reception line is still operational and we’re continuing to offer families support via telephone, and other technologies.

This includes:

  • offering families support and advice through telephone contact with our expert professionals, from 10am to 3pm, Monday to Friday. These include social workers, family support workers, child psychotherapists, transitional social workers, our educational psychologist, speech and language therapists, occupational therapists and our benefits adviser
  • launching a Facebook group for the families of the children and young people we support, giving them the latest information about our services and how we can support them
  • providing creative and helpful resources to help parents support their children to cope with this new situation
  • providing advice to help parents of children with special educational needs and other barriers to learning, to best support them emotionally, psychologically and with their learning
  • supporting families through signposting to other organisations and sources of information

We’re also working on offering useful resources on our website, which should be available shortly, to support all parents to provide home education.

If you’d like to be an extra pair of hands in our services, please email volunteering@norwood.org.uk

Charity shops

We’ve closed all our retail shops

Recruitment and volunteering

We’ve been running an active volunteer and support worker recruitment campaign, calling on all non-service-based staff and volunteers to help out with caring, befriending, running activities in the homes, cooking in homes and at Sara’s Emergency Kitchen, cleaning and driving.

From 25 March 2020, training sessions will be running to ensure that people are well equipped for this challenge.

If you’re interested in delivering lunches and dinners to people in our accommodation services, ensuring that vital supplies reach our homes, being an extra pair of hands in our services, or volunteering remotely by coming up with creative ways to entertain residents in our homes, please email volunteering@norwood.org.uk

And on a final note…

Norwood is aware that this is a very trying time for everyone, but our workforce is coming together to embrace the challenge. We are doing, and will continue to do, everything in our power to keep our adult services in London and at Ravenwood running in a controlled and managed way and will work tirelessly to protect all the vulnerable people we support.

If you wish to speak to any of our key staff, please find their contact details below.

DirectorsNameContact details
Chief ExecutiveDr Beverley Jacobson07785 997430 or email
Director of Finance and ITAbiola Yusuf07872 419183 or email
Director of TransformationHazel Kaye07946413957 or email
Director of Services and DevelopmentMikkel Togsverd07562 435780 or email
 
Service / OrganisationNameContact details
Assistant Director of Children & Family ServicesCatherine McCoughlan07711 015008 or email
Head of Adult Services, BerkshireJonathan Irving07780 993848 or email
Head of Adult Services, LondonColin Friel077038 88285 or email
Executive Assistant to the Chief ExecutiveSuzanne Lion07545 421000 or email