Information for people visiting Norwood homes and facilities

At Norwood, our priority continues to be the safety and protection of those we support and our staff teams.

Update: Information for people visiting Norwood homes and facilities

Amendment 05 November 2020 for all Norwood services.

Our regular visiting policy has been suspended since the outbreak of the Coronavirus pandemic. Since rules were relaxed in June, Norwood have been using a dynamic risk assessment for visits which takes into account local factors such as rising infection rates, and we seek advice from local authorities on a weekly basis regarding risk levels in the vicinity of our services. That means, at any time, we may introduce visiting restrictions at specific services.

Due to the National lockdown announced by the Government, from Thursday 05 November, we are writing to update you on changes to our guidance.

Whilst visits to your loved one can continue in outdoor spaces, these need to be with robust safe visitation measures in place. Therefore, a full and detailed risk assessment will be agreed to include measures to ensure social distancing throughout.

Visits in person will be limited to a single constant visitor, per resident, wherever possible and only once per fortnight to comply with the Governments Winter Plan for Social Care. All visits will now be supervised by staff to ensure compliance with social distancing. We continue to strictly monitor these visits and if there is a breach of social distancing or the agreed visit plan during the visit, we will review the situation in order to safeguard all concerned.

We will review this in line with further government guidelines that we are expecting shortly, and we will update you accordingly.

If you wish to visit your loved one or meet in a public outdoor place, please contact the service to discuss a plan with you and agree what we can put in place to reduce the risks.

The government guidance is for people who are fit and well. Visits will not be possible at services in isolation where a person has suspected or confirmed COVID-19, and we will continue to review Government advice for those people we support who are clinically vulnerable, or in the former ‘shielded’ category.

Exceptions to our visiting policy within services may be made in specific circumstances such as those essential for medical reasons and health and safety. These need to be meticulously planned with the service, the Local Authority and Operations Managers.

For those we are not able to facilitate a visit for, we know the situation is challenging, and we will do whatever we can to continue to help facilitate phone and video calls with a loved one instead of a physical visit, this is by far the safest way to see family and friends.
We hope that these restrictions will be short term but moreover, we hope that they are successful in bringing the infection rate down.

Please be assured that we continue to work hard across Norwood to keep the people we support and staff safe, and we hope you understand the need for these measures. If you have any questions please do contact the Service Manager, Operations Manager or Head of Service.

More information: Please see here for the latest Government advice.