Over 5,500 training sessions improved staffs’ skills

Our staff received a total of 5,642 training sessions, some of which were mandatory, enabling them to have the skills to provide our high-quality services safely and effectively. An increasing number of these sessions were made available online, which meant that staff could update their knowledge and skills in their own workplace, and then apply both immediately.


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27 new Norwood managers enhanced their skills


Twenty-seven new or newly appointed Norwood managers attended the charity’s new management development programme, Evolve, which aims to equip managers with the essential knowledge and skills to be successful in their new roles.

A further programme, Engage, was also designed to bring management competencies to life and to clearly define Norwood’s expectations of its managers.

Attending the course gave me the chance to meet managers from a range of different Norwood services. It was useful to share our own good and bad experiences of management, which helped us bear in mind the personal qualities we need to develop when managing our teams.

Ben Levy, Senior Educational Psychologist


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Norwood made huge savings on recruitment

250 young people gained volunteering experience


Norwood reduced its recruitment costs by £66,000 by directly recruiting over 330 staff and bringing our recruitment advertising in house. We also appointed a new Mobile Recruitment Co-ordinator who delivered approximately 600 hours per week in casual staffing hours to replace agency staffing hours, increasing the quality of staff while lowering costs.

Norwood launched a young people’s programme, offering those aged between 12 and 21 vital volunteering experiences across the organisation, such as in our children’s and adult services, and fundraising, finance and workforce departments.

Norwood is committed to supporting young people, so our young people’s programme was created to prepare them for the challenges ahead and to provide them with experiences that they can put to further use within Norwood or outside the organisation. Through this programme, young people also get the opportunity to interact with people with learning disabilities, gaining valuable insight and knowledge that could prove useful in future roles.

Jennie Wharram, Business Development Manager for Volunteering and Trading


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