Waking Nights Specialist Support Worker

With around 1250 passionate and committed staff, we deliver high quality services across a spectrum of age, need and ability.

Norwood is as devoted to our staff as we are to the people we look after. We offer a strong career progression, training and support to improve your skills. We have a range of care homes across London, and a major centre in Berkshire, plus our Head Office in North London.

Each and every role in Norwood is an essential part of the vital support services we offer.

Job Description


1. To respond to People We Support (PWS) needs giving reassurance and support as necessary.

2. To assist PWS with personal care needs in retiring and rising as required, maintaining privacy and dignity at all times. To monitor PWS throughout the night in accordance with the individual assessed needs, support plan, risk assessments or instructions from the Manager.

3. To assist with household tasks such as washing, ironing, etc as directed by the Manager.

4. To be aware of the PWS’ health and medical needs and report to a senior member of staff should there be any change in a resident’s condition. Take initiative in dealing with emergencies such as medical / challenging situations.

5. To establish good relationships with PWS’ relatives, friends, volunteers and advocates.

6. To work closely and in an appropriately professional manner with other professionals, both within and outside the organisation, e g doctors, Day Services, social workers, etc.

7. To keep written reports as required by the Manager.

8. To administer medication to service users in accordance with individual need and in accordance with Norwood policy and procedures.(after appropriate training).

9. To empower the PWS and promote their choices and independence as much as possible. To ensure that the support provided is flexible, individual and underpinned by person centred approaches following the principles of Active Support, Training in Systematic Instruction (TSI) or any other organisationally recognised approach to service delivery.

10. To work within the framework of Norwood’s policies and procedures in line with the legislation.

11. To ensure a non-aggressive, non-abusive and non-aversive approach to addressing challenging behaviour. Use evidence based practice such as ABA and PBS to support service users. Planned intervention may include SCIP pro-act procedures. Contribute to the development of strategies and identifying service users’ skills in order to eliminate unnecessary behaviours.


  • NVQ 3 Health & Social Care (Adults).
  • QCF Level 3.
  • Completion of the Skills for Care Induction.
  • First Aid.

Experience 

• Experience of working with people with autism and/or complex needs.
• Experience of delivering support using the principles of Applied Behaviour Analysis (ABA).

This job description is not an exhaustive list of duties and responsibilities and is subject to change in accordance with the needs of the service


  • The opportunity to work for a leading UK charity

  • Generous annual leave entitlement

  • A challenging and varied role

  • A supportive team

This post is subject to an enhanced Disclosure and Barring Service (DBS) disclosure.

Norwood is a disability confident employer. This means we are committed to employing people with disabilities.

Patron: Her Majesty The Queen.

Registered Charity No: 1059050.

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The Job Details






Job Type: 

Permanent - Full Time

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