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Volunteers - Q&A

Frequently asked questions

If your question is not answered below, please just drop us an email and we'll get right back to you.

Do I need to attend training?

Whatever volunteer role you choose to take on, we will give you all the training and support you need to feel comfortable in your work. All of our roles require initial training and some will also require refresher training on a yearly basis. All volunteers have a dedicated manager who will support them in their role.

How much time do I need to give?

We have a range of volunteer roles, from full-time placements to one-off events. Contact the volunteering team to find out about the different volunteering roles we have available.

Will I get paid expenses?

Volunteers do not receive any payment for their work but Norwood believes that no volunteer should  be out of pocket, so you are able to claim reasonable expenses, for example, travel expenses.

Where can I volunteer?

You can volunteer in one of our eight charity shops located across North West London and in Barkingside. We also have many volunteer roles within our family centres, residential homes, supported living  and our head office in Stanmore, or you could get involved with one of our fundraising events.

Will I need references or a DBS check?

All volunteers are required to go through reference checking. We require the names of two people who have known you for over two years. This can be a past or present employer or a family friend. It cannot be a family member. Volunteers will also be required to complete a DBS application.

I have special skills I want to offer?

If you have a particular skill to offer and want to help Norwood, please do get in touch with our volunteering team by email You can also go to the Norwood website and complete an application form on line. Please let us know where you would like to be based and give an indication of the amount of time you are willing to volunteer, as this will help us match you to the most suitable volunteering role. Alternatively, you can call the volunteering team on 020 8420 6926.

In the past we have benefited from the help of web designers, solicitors, social workers, accountants and marketing executives to name but a few examples! We really look forward to hearing from you.

I am under 16 can I still volunteer?

Most volunteers working directly with the people we support and young children must be 18 years of age however we do offer some opportunities for people aged 16 and 17 to volunteer with the people we support . Volunteers who are 14 or  15 years old can work in any of our 8 charity shops or help out at many of our events. You can contact your local shop manager direct. The easiest way to find your nearest shop is viewing our shops page or contact the volunteering team.

How we make a difference:
Jacqueline's story


It is great to be part of such a wonderful charity and incredibly satisfying to raise money for such a worthy cause.