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Privacy & Cookies Policy


The following information outlines Norwood's privacy policy and legal disclaimer.

Introduction

This Privacy Policy applies to information collected on Norwood’s website and our associated Challenges, Hope and Gift Shop websites. These websites are collectively referred to in this Policy as Norwood’s website.

Norwood regards the privacy of those who use Norwood’s website as very important. This Privacy Policy explains what personal information is collected about you and how we may use it. Norwood processes personal information in accordance with the Data Protection Act 1998.

This policy may change from time to time, so please check this page periodically.

Contents:

  1. What personally identifiable information is collected from you
  2. How your information is used
  3. Who has access to your information
  4. How you can access, update or delete your information
  5. Security precautions in place to protect the loss, misuse or alteration of your information
  6. Use of 'cookies' on the website

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1. What personally identifiable information is collected from you

When you visit the website, Norwood collects your IP address and information regarding what pages are accessed and when. An IP address is a number that can uniquely identify a specific computer or other network device on the internet. We also collect any information that you may choose to give voluntarily, such as: contact details and history, interests, donation history, data protection consents and whether you are a tax payer or not so that we can claim gift aid.

For participants of Challenge events we also collect medical information, passport data and photos. For participants of other fundraising events we also collect photos. If you make a donation online or purchase a product from us, your card information is collected by Paypal Europe but is not held by Norwood.

From time to time, we link to, or embed, external content from third-party websites (e.g. Facebook, YouTube) within our website. These websites may utilise cookies and the Privacy Policy that applies to such third-party content will be  published on the website of that third-party content provider. We cannot accept any responsibility or liability for the privacy practices of these third party websites and your use of them is at your own risk.

2. How your information is used

As well as using it so we can send you communications that you have requested or information about activities that may be of interest to you, Norwood may use your personal information to help us understand more about how our site is used so that we can improve it, along with the quality of our services. We may also use your information for marketing purposes and publicity, appeals and promotions, and to give you details of our fundraising, promotions and campaigns.

3. Who has access to your information

Norwood, organisations affiliated to Norwood and organisations acting on Norwood’s behalf are the sole owner of the information collected on this site. We will not sell, share, or rent this information to third parties without your express consent.

From time to time, where you have given consent, we may want to contact you about other Norwood services and products or pass your details to other companies affiliated to Norwood or that help us provide our services, or, similar organisations.

When you are using our secure transaction pages, your payment is processed securely by Paypal Europe or Cardsave for credit card payments. If you have any questions regarding secure transactions, email info@norwood.org.uk

4. How you can access, update or delete your information

The accuracy of your information is important to Norwood. We are working on ways to make it easier for you to review and correct the information that Norwood holds about you. If you change your email address, or any of the other information we hold is inaccurate or out of date, please email us at info@norwood.org.uk or write to the Data Protection Officer at Norwood, Broadway House, 80-82 The Broadway, Stanmore, Middlesex, HA7 4HB or call 020 8809 8809.You have the right to ask for a copy of the information Norwood hold about you. Please write to the Data Protection Officer with details of your request. Once we are satisfied about your identity we will deal with your request in accordance with the Data Protection Act. There may be a charge for requests for information.

5. Security precautions in place to protect the loss, misuse or alteration of your information

When you give Norwood personal information, we take steps to ensure that it is treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected.

To signify when you are on a secure page, a lock icon will appear on the bottom of web browsers.

Information transmitted over the Internet can never be guaranteed to be 100% secure during transmission. As a result, while we strive to protect your personal information, Norwood cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we use our best endeavours to ensure that it is secure on our systems.

6. Use of 'cookies' on the website

Like many other websites, Norwood websites use cookies. 'Cookies' are small text files created by your web browser and saved on your computer. Most cookies are session cookies, lasting only for the duration of your visit and are deleted when you close your browser. No data is collected from cookies from which you can be personally identified.

What are cookies used for

Cookies are used to help us to improve services for you through, for example:

  • measuring how many people are using each page of the site and their duration on the site so that we can try to improve the quality of our website;
  • enabling you to view content shared on other sites e.g. Facebook or Twitter;
  • A unique ID to track your session from page to page, which is vitally important should you sign into the site;
  • If using our Norwood Gifts shop, the shop uses 2 session cookies. 1 is for normal shop pages and 1 is for encrypted / secure pages.Inside the cookie the shop only stores the session-ID to be able to save the content of the shopping cart of the current customer while you browse through the shop-pages. When the customer closes his browser the cookie is deleted.

Certain cookies are persistent, meaning that they last beyond your session, enabling an enhanced user-experience when you return to the site. Anon-exhaustive list of examples of the use of persistent cookies includes:

  • The option to “Remember my username” when signing-in to the site;
  • The use of Google Analytics to allow us to track how popular our site is and to record visitor trends over time. Google Analytics uses a cookie to help track which pages are accessed. The cookie contains no personally-identifiable information, but it does use your computer’s IP address to determine where in the world you are accessing the site from, and to track your page visits within the site.

How to control cookies

It is possible to switch off cookies by setting your browser preferences. Disabling cookies may restrict some functionality on our website. For more information on how to switch off cookies on your computer, visit the AboutCookies website.

Turning cookies off may result in a loss of functionality when using our sites.
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If at any time you have a question about anything contained in this statement or a general query on privacy, please do not hesitate to contact us:

Norwood
Broadway House
80-82 The Broadway
Stanmore
HA7 4HB
Tel: 020 8954 4555
info@norwood.org.uk

Unsubscribing from Emails

If you do not want to continue receiving information by email from us, all our emails include an unsubscribe link, or you can contact info@norwood.org.uk

How we make a difference:
Amanda and Natasha’s story


Amanda and Natasha

It has simply become part of my life. I just get so much pleasure out of it.

How we make a difference:
The Triplets’ story


Photo of twins Daniel, Mark and Paul

Unity and Buckets & Spades are professionally run and tailored to their needs. There are no other provisions like them. We simply could not cope without Norwood’s support.